We know that life has a funny way of throwing you curveballs, especially when it comes to installing, troubleshooting, or ordering hardware. That’s why we’ve built a support system designed to make your life easier. Whether you need a quick answer, an expert diagnosis, or someone to brainstorm custom solutions with, our team is ready to step in and help.
Support When You Need It Most
We’re sure you’ve been faced with a busy Monday morning where you’re staring down a stubborn installation issue or troubleshooting an unexpected hiccup. The clock is ticking, and the last thing you need is an automated voice telling you to “press 1 for more options.”
At Command Access, you won’t find automated systems or endless hold music. Instead, you’ll be connected directly to a real person who knows their stuff. Our customer service and access control technical support teams are ready to help, Monday through Friday, from 7:30 AM to 4:30 PM PST. Whether you prefer talking on the phone or through live chat, just hop onto our website or call us. Either way, you’ll be talking to someone who actually understands the ins and outs of our products.
Technical Support and Expertise
Got a problem that’s more complex than a quick fix? The Command Access technical support team will work with you to diagnose mechanical or access control issues and figure out exactly what’s going on. Whether it’s a latch that won’t cooperate or an access control system that’s being stubborn, we’ll help you get to the bottom of it.
If you’re dealing with a unique situation that requires a custom solution, our Research and Development team loves a good challenge. They’ll collaborate with you to design solutions tailored to your specific needs. Get in touch with either team by phone or live chat, Monday through Friday, from 7:30 AM to 4:30 PM PST.
Always Available Knowledge Base
Support doesn’t stop when the call or chat ends - we’ve packed our website with resources designed to empower you. From a comprehensive support library filled with detailed product information and support documents to demonstration videos, our knowledge base is available anytime you need it, even after hours.
We understand that hands-on learning often makes all the difference. That’s why our flexible door hardware training programs are tailored to suit your schedule and preferences. Whether you’d like us to visit your site, prefer an on-site session at our facility, or need the convenience of a webinar, we have options to meet your needs. Give us a call or send us an email so we can see what works for you.
Support Flow During Business Hours
Support Flow After Hours
Seamless Ordering, Reliable Communication
Our ordering process is smooth, simple, and transparent. When you place an order, you’ll receive confirmation within 24 hours, so you’re never left wondering. Cataloged items ship within 5-10 days, and we’ll always keep you updated every step of the way.
And because we know how important it is to keep your records organized, we email essential documents—like acknowledgments, invoices, and RMAs—directly to your inbox.
From quick questions to complex challenges, our team is ready to help you succeed. So, the next time you need a hand, remember this: You’re not alone. We’re just a call or click away, ready to provide reliable hardware support services with a smile. Take a look below at an overview of how to get in touch:
Hours of Availability - EST
Hours of Availability - CST
